Robertina Viaggio

To check if we deliver to your country, kindly visit our website at https://roberta-pieri-store.myshopify.com/pages/delivery for detailed information. Currently, we offer delivery services to Europe, Extra Europe, USA, and Canada. We also have several boutiques located worldwide. For further assistance or to inquire about delivery to your specific location, please contact us at customerservice@robertapieri.com. We will be happy to assist you with your query.

Yes, You can make payments with your debit or credit card from any country using our certified and secure Stripe payment system. If you have a PayPal account, you can also choose to pay through your account or use the instant PayPal checkout method.

Roberta Pieri bags are crafted using either Nylon or Coated Canvas materials that possess water-resistant properties, shielding them from rain, seawater, and melted snow. The material is designed to prevent water droplets from leaving marks on the surface and remains unaffected by moisture. However, it is important to note that the bag may not safeguard the items inside if fully submerged in water, as water can penetrate through the zipper. Nonetheless, the innovative water-resistant material helps preserve the bag's texture, ensuring its longevity.

No, the purchase of the bag only includes the dust bag that comes with it and a leather shoulder strap of a specific model. However, you have the option to purchase an additional cosmetic case that can be attached to the bottom hook of the bag, providing a safe and organized space for your belongings.

We also have a special promotion available exclusively for our loyal members who have previously ordered a bag from our online boutique. If you are a registered customer and have purchased an item from us before, simply leave a review on the product page of your previous purchase, and you will receive a complimentary cosmetic case with your next order!

Nylon is a synthetic fiber material primarily composed of resin. It offers numerous advantageous properties, including functional attributes, heat resistance, durability, water resistance, lightweightness, and toughness. Furthermore, nylon can be washed and reused, enhancing its practicality.

From an environmental perspective, nylon bags are considered environmentally friendly compared to plastic bags because they can degrade naturally. Nylon bags have a wide range of applications, commonly used as shopping bags and environmentally conscious alternatives.

Nylon exhibits excellent strength and abrasion resistance, making it suitable for various sport activities. Additionally, its remarkable elastic recovery ensures that fabrics can stretch without losing their shape.

Coated canvas is a material created by applying a layer of wax or resin to a woven fabric, typically a heavy cotton or polyester canvas, which is then treated with heat. The process of permanently coating the material is crucial for reputable designer handbag brands, as it ensures increased durability compared to faux leather or polyurethane alternatives.

The Roberta Pieri bags are crafted from coated canvas and uphold the same high-quality standards as luxury brands. However, they are offered at a more accessible price point while maintaining a short supply chain for the material itself. This combination allows customers to enjoy the longevity and style associated with luxury bags without compromising affordability or sustainability.

“The Roberta Pieri Products are carefully packed and the packaging is customized, in order to assure integrity and protection of the goods.
Purchased Products are shipped by the Owner within 3-5 working days from order confirmation, except if goods are not available. In this case, the Owner shall promptly advise the Client.

Delivery time map by working days.

Delivery times may vary depending on the destination; therefore the
Owner, without prejudice to compliance with the delivery times
indicated, shall not be any case responsible for any delays in delivery
imputable to the carrier or to external factors.

Notice for NON-UE Clients

In
case of delays due to the customs offices of the countries of transit
or destination, the Client shall be contacted directly by the carrier,
with whom he will agree upon the actions to be taken for the clearance
of the shipment

You can always track your shipment by visiting this page: Order Tracking, enter your order number and the email used to make the purchase.

It is important to keep in mind that the system will start tracking your shipment from the moment it is entrusted to the courier

For information relating to the product, shipping, payments or your order we are at your disposal and happy to answer your questions.

Write to customerservice@robertapieri.com, we will reply as soon as possible.