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FAQ

Do you deliver to my country ?

Please visit our https://www.robertapieri.it/content/1-delivery page for more information. At the moment we deliver to Europe and Extra Europe, USA and Canada. We do have several boutiques around the world, please contact us at customerservice@robertapieri.com and we could assist on your personal request ;)

Can I pay with my credit card ?

Yes, you can pay with your debit or credit card from any country through our certified and secured Stripe payment. If you have a PayPal account you could also pay through your account or pay with instant paypal checkout method.

Are the bags really waterproof ?

Roberta Pieri bags are made with either Nylon or Coated Canvas material that is water-resistant to the water droplets caused by rain, sea water, or even melted snow. The material does not leave water marks on the surface and is not affected by it. It thus however not protect the inside items if somehow your bag gets drowned in water ( also because the zipper can get water through inside)The innovative water-resistant material saves the bag texture also from getting worned out, therefore you can make sure your chosen bag lasts a lifetime ( 6 years for sure and still looks like you bought it yesterday) If these conditions do not apply, you can send us your bag back for repair.

Does a cosmetic case come with the bag?

No, the purchase of the bag only includes the dust bag that comes with it, and a leather shoulder strap of a specific model. You can purchase an extra cosmetic case to attach to the bottom hook of the bag to keep your items safe and organized.We do though a special promotion for members who ordered a bag before from our online boutique, see below:

SPECIAL PROMOTION FOR LOYAL MEMBERS

If you are a registered customer, and have ordered a bag from us before, you could leave a review under the page of your purchased item, and get a free cosmetic case on your next order! :)

What is NYLON material ?

Nylon is a synthetic fiber material whose main component is resin. Because nylon has a good overall performance, including functional properties, heat resistance, wear resistance, water-resistant, light and tough, but also can be washed and reused. From an environmental point of view, nylon bags are a very environmentally friendly bag, compared to plastic bags, whose materials can be degraded in the natural environment. Its application range is very wide, and common shopping bags, environmental protection bags, are all nylon bags.

Nylon has both excellent strength and abrasion resistance, allowing it to stand up to any sport. It has a fantastic elastic recovery meaning that fabrics can stretch to their limits without losing their shape.

What is Coated Canvas material ?

Coated canvas is made from a woven fabric, typically a heavy cotton or polyester canvas that is coated with wax or resin and then treated with heat. Coating materials in a permanent way is integral to high-quality designer handbag brands, as it will allow the bag to last much longer than faux leather or polyurethane and is ecologically preferable.

The Roberta Pieri bags made of Coated Canvas (present in the Madison collection) maintain the same high quality standards of the luxury brands, but with a more accessible price over the years and a short supply chain of the material itself.

How can I make a personalized order ?

If you choose to personalize your initials or a special symbol on the leather handtag attached to your chosen bag, please visit our Personalize page at https://www.robertapieri.it/en/content/11-personalize

If you choose to make a personalized order of the bag with a pattern that is not currently available in our international online boutique store, please email us at customerservice@robertapieri.com to help you assist on your personal request :)

If you haven't found an answer to the question you've been looking for, please email us at customerservice@robertapieri.com , we would love to hear from you :) Or you could also leave a question under any product page on the FAQ section, and our Roberta Pieri Team will reply to you shortly.

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FAQ

Do you deliver to my country ?

Can I pay with my credit card ?

Are the bags really waterproof ?

Does a cosmetic case come with the bag?

SPECIAL PROMOTION FOR LOYAL MEMBERS

What is NYLON material ?

What is Coated Canvas material ?

How can I make a personalized order ?

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Name	Provider	What it does	Expiry	Allow (Check all)
Currency Selection	PrestaShop	Cookie which makes possible to choose the currency you would like. If disabled the store default currency will be shown. Cookie which makes possible to choose the currency you would like. If disabled the store default currency will be shown.	30 days	Allow
Language Selector	PrestaShop	Cookie we use to offer you the possibility to switch the language of our contents. If cookie is disabled you'll see the site in the original language. Cookie we use to offer you the possibility to switch the language of our contents. If cookie is disabled you'll see the site in the original language.	30 days	Allow
Legal Compliance	Prestashop	Cookie which measures only the acceptance of our terms and services. Disabling this cookie will disable the ordering option. Cookie which measures only the acceptance of our terms and services. Disabling this cookie will disable the ordering option.	30 days	Allow

Do you deliver to my country ?

Can I pay with my credit card ?

Are the bags really waterproof ?

Does a cosmetic case come with the bag?

SPECIAL PROMOTION FOR LOYAL MEMBERS

What is NYLON material ?

What is Coated Canvas material ?

How can I make a personalized order ?

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